Today: no charge
MetaBridge is in closed beta. Invited pilots use Shopify custom distribution. That path does not charge through Shopify app billing, and this website does not take cards or invoices. If you are in the beta, there is nothing to refund.
If you were billed by mistake
If you believe you were charged for MetaBridge while pilots are still free, email [email protected] with the shop domain and any receipt. We will investigate and, if a charge was made in error, refund it in full through the same channel that collected it.
When paid billing exists
Paid billing is not live. If MetaBridge later charges through the Shopify App Store (or another stated billing method), this policy will apply unless a newer version of this page says otherwise:
- Trial. A 14-day free trial is planned at App Store launch. Cancel during the trial and you should not be charged, subject to Shopify's billing timing.
- Cancel anytime. Uninstall or cancel the Shopify charge to stop future renewals. You keep access through the period already paid unless Shopify's tools say otherwise.
- Refund window. If you are charged after launch and MetaBridge did not perform the sync you installed it for (for example, we could not complete a mapped sync because of a defect on our side), email [email protected] within 14 days of the charge. We will refund that billing period or work with Shopify to reverse the charge.
- No refund for merchant-side issues we cannot control — for example, a revoked Klaviyo key, a mapping you approved that overwrote data after you opted out of safe defaults, or Shopify/Klaviyo platform outages.
- Founding / early-access price. The $29/mo figure on the homepage is a planned rate, not a live invoice. If that rate launches, we intend for founding stores that stay installed to keep it. That is a pricing intent, not a prepaid credit.
How to request a refund later
Write [email protected] from the merchant email we have on file. Include the shop domain, charge date, and what went wrong. Evan replies within two business days.
Chargebacks
Please contact us before filing a chargeback so we can fix a mistaken charge. If a dispute is filed, we may share install and billing records with the payment processor or Shopify to respond.
Utah and U.S. consumer note
MetaBridge is operated from Utah, USA. If you are a consumer in Utah or elsewhere in the United States, you may have additional refund or cancellation rights under state and federal consumer-protection laws that this page cannot limit. Email [email protected] if you want to use those rights.
Related pages
Home · Pricing · FAQ: closed-beta pricing · Early access · Privacy · Terms · Cookies
Contact
Evan Blair, MetaBridge, Utah, USA · [email protected].